As the UK becomes increasingly digital, many everyday tasks—from grocery shopping to booking appointments—now happen online. While this shift brings convenience for many, it also creates barriers for older adults, who may face challenges with technology use, accessibility, and confidence. Supporting the elderly with online ordering isn’t just helpful—it’s essential.
Over 30% of adults aged 75 and over had not used the internet in the past three months.
Among those aged 65 to 74, around 16% were non-users.
A Lloyds Bank Consumer Digital Index report found that over 50% of people aged 70+ lack basic digital skills, such as using a web browser, downloading apps, or filling out online forms.
These gaps show that a large portion of the older population either avoids or struggles with online tasks—including essential ones like ordering food, medicine, or household essentials.
Older adults face a unique set of challenges when it comes to online shopping, such as:
Limited digital confidence: Many fear making mistakes, falling for scams, or feeling overwhelmed by technology.
Accessibility issues: Websites and apps aren’t always designed with visual impairments, arthritis, or cognitive conditions in mind.
Lack of support: Some live alone without a friend or family member nearby to offer help, making the digital world feel out of reach.
The need for support is clear. Ordering essentials online isn’t a luxury—it’s a lifeline. For older adults with mobility issues, chronic illnesses, or no nearby transport, being able to order groceries, household items, or even a warm meal online can greatly improve their quality of life and independence.
Providing help with online ordering offers more than convenience—it offers dignity. It ensures older adults aren’t excluded from services many of us take for granted.
Offer patient, friendly guidance on how to use websites or apps.
Be there for regular ordering support, whether that’s weekly groceries or one-off purchases.
Simplify the process with checklists, pre-filled shopping lists, or direct assistance.
Encourage independence, by teaching step-by-step rather than doing everything for them—unless they prefer it.
With just a bit of support, many older people can feel more empowered, connected, and in control of their day-to-day lives. Sometimes, all it takes is a warm hello and a helping hand to open the digital door.
© Copyright 2025 powered by WPDeveloper